Current Openings – Managementadmin2020-09-14T09:03:31+00:00
Current Openings – Management
BPM Documentation Specialist
Education Graduation or Post-Graduation
Experience 4-8 years
To support the continuous growth, the company is currently looking for a motivated Business Process Documentation Specialist, to document, review and update various processes of the company across functions including Admin, Purchase, IT, Finance, HR, BD/Customer Servicing/Customer Relationship management, projects and products development etc.
The role will require research and analysis of business processes and business requirements, support developing new or modified processes and translate this information into the required documentation.
Roles & Responsibilities :
Defining, documenting and reviewing of ongoing process workflows.
Preparation and production of new or modified documentation for existing or new processes.
Source, analyses and understand the BPM data from various sources including tickets, surveys qualitative and quantitative feedback etc.
Review of the existing documentation to confirm the described process is consistent with the process followed by the relevant departments of the business.
Work with internal teams to research and obtain an in-depth understanding of the processes, and systems for the documentation requirements.
Organise the document management system structure and archiving.
Write easy-to-understand user online help and user guides and suggest innovative approaches for documenting.
Ability to deliver high quality documentation paying attention to detail Reviewing of end user documentation & training materials.
Work closely with senior management to ensure overall documentation coordination.
Monitor progress of documentation schedules, ensure timely updates and completion.
Experience & Qualification:
Good knowledge and understanding of business processes with a perspective of growing organization.
Demonstrable strength in administrative, organisational, analytical and planning skills
Excellent written and verbal communication, impeccable spelling and grammar.
Effective communication, presentation and interpersonal skills
Process driven and solution orientated
Relevant experience of 4-8 years in an mid-sized IT, BPO or similar organization
A technical or science graduation or post-graduation from a reputed institution