Current Openings – Management

BPM Documentation Specialist


Category                         Management
Education                       Graduation or Post-Graduation
Experience                     4-8 years
Location                         Bangalore
Work Highlights:
  • To support the continuous growth, the company is currently looking for a motivated Business Process Documentation Specialist, to document, review and update various processes of the company across functions including Admin, Purchase, IT, Finance, HR, BD/Customer Servicing/Customer Relationship management, projects and products development etc.
  • The role will require research and analysis of business processes and business requirements, support developing new or modified processes and translate this information into the required documentation.
Roles & Responsibilities :
  •  Defining, documenting and reviewing of ongoing process workflows.
  •  Preparation and production of new or modified documentation for existing or new processes.
  •  Source, analyses and understand the BPM data from various sources including tickets, surveys qualitative and quantitative feedback etc.
  •  Review of the existing documentation to confirm the described process is consistent with the process followed by the relevant departments of the business.
  •  Work with internal teams to research and obtain an in-depth understanding of the processes, and systems for the documentation requirements.
  •  Organise the document management system structure and archiving.
  •  Write easy-to-understand user online help and user guides and suggest innovative approaches for documenting.
  •  Ability to deliver high quality documentation paying attention to detail Reviewing of end user documentation & training materials.
  •  Work closely with senior management to ensure overall documentation coordination.
  •  Monitor progress of documentation schedules, ensure timely updates and completion.
Experience & Qualification:
  •  Good knowledge and understanding of business processes with a perspective of growing organization.
  •  Demonstrable strength in administrative, organisational, analytical and planning skills
  • Excellent written and verbal communication, impeccable spelling and grammar.
  • Effective communication, presentation and interpersonal skills
  • Process driven and solution orientated
  • Relevant experience of 4-8 years in an mid-sized IT, BPO or similar organization
  • A technical or science graduation or post-graduation from a reputed institution
Available Jobs
Please submit your application for the above opening(s) to
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